Specialised Travel has of course been heavily impacted by the COVID-19 pandemic.
Many upcoming tour operations have been cancelled or postponed and we closely follow the advice provided by HM Government, UK Foreign & Commonwealth Office (FCO) and our regulatory bodies, including ABTA, in all our dealings. Their websites are being continuously updated.
In common with many other companies, we have furloughed a proportion of our staff and the remainder are working from home. We ask for your patience in trying to reach them; phone lines have all been forwarded but staff can only see and deal with one call at a time. We would encourage you to email rather than call where possible as this could result in a faster response. We apologise sincerely for any inconvenience. To expedite correspondence for refund claims, please note we have set up a dedicated email address: firstname.lastname@example.org
On a positive note, we are receiving new bookings, working on plans for the remainder of the 2020 season and some exciting offerings for 2021, paying particular attention to all necessary health and safety protocols.
I know we are all looking forward with eager anticipation to the re-start of live music making and hope you and yours are remaining fit and healthy through these extraordinary times.
Chairman & CEO, Specialised Travel Ltd
Updated 1st July, 2020